The Great Delays of the NS

Everybody who travels by train in the Netherlands frequently will identify with this radio feature. It’s about the fact that delays or cancelled departures happen on a daily basis, leaving passengers waiting in the cold for hours. Not only passengers are the victim of these delays, employees suffer from this too, having to deal with tons of complaining passengers. How come that still so many travel with the NS, even though the system fails is so often, causing us to be late for school or work?

Anoek van der Riet

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